Pick IT UP® Pick IT UP®

Service terms and conditions - Pick IT UP®

Read the terms and conditions for the luggage storage service, booking and use of the lockers.

Preamble:

This document governs the terms and conditions of the luggage storage service via automatic lockers ("Smart Lockers") provided by , VAT no. 03506221203, with registered office at Via G. Grassilli, 11, 40012 Calderara di Reno BO (Sede Legale), e-mail info@olimpo-online.it, certified e-mail (PEC) amministrazione@pec.olimpo-online.it (hereinafter, the "Company"), owner of the registered trademark "Pick IT UP®" and of the website https://luggagestore.net.

These "Terms and Conditions of Service" shall be deemed and construed as an integral part of each individual storage contract and of any other service entered into with the Customer and may not be separated from such contract.

For the purposes of these "Terms and Conditions of Service", the following definitions apply:

  • "we", "us", "our", or the "authorised personnel" means and its possible partners and collaborators;
  • "Customer(s)", "you" and "your" means the person who holds a confirmed booking on the website https://luggagestore.net.

1. Purpose of the Service

The service consists in making available to the Customer, against payment, the automated "Pick IT UP®" lockers ("Smart Lockers") for the safekeeping of the Customer's luggage and/or personal items, for the period selected at the time of booking and confirmed by e-mail and/or SMS.

The service is self-service: the Customer deposits and collects his/her luggage autonomously by means of the access code provided.

2. Booking, Payment and Exclusion of the Right of Withdrawal

  • Bookings can be made on the website 24 hours a day; storage is allowed within the time slot 7:00–22:00 (7 AM–10 PM).
  • Payment is due at the time of booking. Such charge will include the cost of the rented time slot. The rates can be consulted on our website.
  • The e-mail and/or SMS sent by - https://luggagestore.net following payment constitutes confirmation of the booking.
  • The service relates to a specific date and time slot: therefore, pursuant to Art. 59, letter n) of the Italian Consumer Code, the right of withdrawal does not apply.
  • The booking is non-refundable, except in the event of malfunctions attributable to the Company.

3. Access to the Service

  • The service is accessible exclusively by means of the opening code provided to the Customer.
  • The locations are open seven days a week. Opening hours are from 7:00–22:00 (7 AM–10 PM).
  • The Customer is responsible for safeguarding the code and for the correct use of the locker.
  • Access is permitted to adults, or to minors accompanied by an adult.
  • During the storage period it is possible to access the locker to collect or deposit further personal items at no additional cost.
  • All premises are equipped with security systems (connected alarm, 24/7 video surveillance).

4. Limitations and Permitted Use

Smoking is prohibited inside the luggage storage premises.

It is forbidden to store in the Smart Lockers:

  • animals, alive or dead
  • firearms and/or knives, ammunition and explosives, flammable, hazardous or illegal materials
  • narcotic or psychotropic substances
  • cash, payment cards, valuables and securities
  • jewellery, precious metals, precious stones, watches
  • works of art and antiques, items of particular value
  • software containing high-value information and/or sensitive data
  • pornographic or indecent material
  • perishable foodstuffs
  • garbage
  • plants

Storing valuable items such as technological devices (phones, tablets, PCs, smartphones) is allowed, but the Customer assumes all related risks, being aware of and accepting that the maximum compensation for the contents of a single Smart Locker is € 1,000.00 (see Article 9).

Some of the items listed above may be accepted by only upon specific written authorisation or if they are expressly part of 's commercial offer (for example food and pharmaceutical products; cigarettes and alcohol; fragile items).

It is the Customer's responsibility not to leave prohibited items or items of particular value. The Company shall not be liable for items of such nature that may be placed in the locker.

The maximum compensation amount for the contents of a single Smart Locker is set at €1,000.00 (see Article 9).

The maximum weight allowed per locker is 35 KG. Claims or refund requests for luggage exceeding the permitted limits will not be accepted.

5. Customer Obligations and Liability

The Customer undertakes to:

  • check the weight and size of the luggage before booking (max 35 kg per locker).
    Should any damage occur to the locker as a result of storing luggage whose weight and/or size exceeds the permitted limit, shall be entitled to claim compensation from the Customer.
    It is specified that forcing the locker door closed due to excessive filling will prevent automatic reopening, and the costs for manual opening of the locker will be fully charged to the user (such costs vary depending on timing and day and range from a minimum of €150 to a maximum of €250).
  • correctly close the locker before leaving;
  • not leave inside the locker identity documents necessary for travel;
  • make sure that nothing is left inside the locker at the end of the booking;
  • at the time of final collection, correctly close the locker and make sure to properly complete the storage operation. In the event of failure to complete the storage, the credit card used for payment will be charged for the hours during which the locker was unavailable due to the error;
  • collect the luggage within the scheduled time. Otherwise, surcharges will be applied as indicated in the following Article 6.

The Customer is liable for any damage caused by improper use of the lockers or by storing prohibited items.

Under no circumstances can be held liable for any negligence on the part of the Customer.

6. Delay in Collection, Forgotten and/or Abandoned Luggage

  • In the event of collection beyond the booked time, the Company will charge a supplement for each hour or fraction of an hour of delay, applying the "Cost for extra hours" rate, as defined in the FAQ section of the website www.luggagestore.net.
  • If the luggage is not collected within 72 hours, an attempt will be made to contact the Customer by e-mail/telephone in order to request collection of the item.
  • After 10 days without any claim, the item will be deemed abandoned and will be handed over to the public security authorities.
  • If shipment of a forgotten item is requested, the Customer shall bear all shipping costs.
  • Any additional storage and handling costs shall be borne by the Customer.

7. Malfunctions

In the event of technical problems preventing the use of the locker, the Company will provide assistance and, where appropriate, a refund or voucher.

No refunds are due for errors by the Customer in selecting the time slot or locker size.

8. Right of Inspection

The Customer acknowledges and accepts that the Company may open the locker in the event of a technical fault and may also open the locker and/or the luggage in the event of:

  • an order from the Authorities
  • a reasonable suspicion of danger or presence of prohibited material
  • failure to collect the luggage at the expiry of the 72 hours following the booked period

9. Liability of and Insurance

has taken out an insurance policy with Generali S.p.A. against theft and damage to luggage for a maximum value of € 1,000 per rented locker, with a deductible of 10%. In the event of a claim, it is necessary to prove the value of the personal items for which compensation is requested. Items prohibited under Article 4 are excluded from coverage.

Under no circumstances shall be held liable for damage resulting from non-fulfilment and/or negligent conduct of the Customer (by way of example only: theft in the event of failure by the Customer to properly close the locker).

Indirect or consequential damages (e.g. missed flights, travel costs) are not covered by insurance.

10. Complaints and Claims

Any complaints regarding service disruptions and any claims (damage to or theft of luggage) must be submitted within 3 days from the end of the service to the following address:

e-mail info@olimpo-online.it; PEC: amministrazione@pec.olimpo-online.it

The complaint must contain:

  • customer details
  • booking code
  • description and value of the damage
  • documentary and photographic evidence

11. Severability and Governing Law

Should any provision of this contract be declared null or ineffective, such nullity or ineffectiveness shall not extend to the remaining contractual provisions, which shall remain fully valid and effective.

This contract is governed by Italian law.

Last updated: 2025-11-03